SPAIN’S CHRISTMAS PARK

PRIVACY POLICY

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights, this Privacy Policy must be included on any website that collects personal data from users.

PERSONAL DATA PROTECTION

PRODUCTORES DE SONRISAS, S.L. informs users of its website www.parquemagicasnavidades.es, through this Privacy Policy, about the processing and protection of personal data that may be collected through browsing or contracting services on this site. Use of this website by the user implies acceptance of this Privacy Policy.

PRODUCTORES DE SONRISAS, S.L. adopts the necessary measures to guarantee the security, integrity, and confidentiality of data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, and, where not provided for therein, with Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights, as well as Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

Through the registration forms on this website or by sending emails, personal data from each user are collected and processed, and such processing is governed by this Privacy Policy. These data are necessary for the management and maintenance of some of the services provided by PRODUCTORES DE SONRISAS, S.L.

DATA CONTROLLER

The controller of the personal data provided by the user when accessing and using the website is, as owner, PRODUCTORES DE SONRISAS, S.L., with CIF B-85536308, registered office at Paseo de las Doce Estrellas, 4, 4th Floor, Module A, 28042 (Madrid), registered in the Madrid Commercial Registry. Telephone: +(34) 91 629 40 82, Email: hola@productoresdesonrisas.com hola@productoresdesonrisas.com

PRODUCTORES DE SONRISAS, S.L. undertakes to apply the information security measures established in the aforementioned regulations, in order to prevent unauthorised access, misuse, alteration, deterioration, or loss of data.

DATA STORAGE PERIOD

PRODUCTORES DE SONRISAS, S.L., as the controller, undertakes to store and manage the personal data and information collected through this website confidentially for as long as the professional relationship remains in force and the data subject does not request its deletion, and, in any case, for a period not exceeding five years from the end of the commercial relationship established between the user and PRODUCTORES DE SONRISAS, S.L. However, the controller may retain the data, duly blocked, to address potential administrative or judicial responsibilities. For commercial communications, data will be kept until the user withdraws consent.

PURPOSES OF DATA PROCESSING

The operations, management, and technical procedures—whether automated or not—that enable the collection, storage, modification, transfer, and other actions on personal data are considered personal data processing.

En PRODUCTORES DE SONRISAS, S.L., tratamos los datos personales que el usuario nos facilita a través de hola@productoresdesonrisas.com  At PRODUCTORES DE SONRISAS, S.L., we process the personal data provided by the user through hola@productoresdesonrisas.com in order to include them in our contact list, manage the requested commercial relationship, and use this information as a communication channel for the company. Furthermore, the processing of collected data also involves managing the sending of requested information and responding to any queries or requests submitted by the user through the website.

Completion of all registration fields is mandatory for PRODUCTORES DE SONRISAS, S.L. to fulfil the purposes described above.

The user will expressly consent to receive commercial communications and has the right to object to the sending of such communications at any time by sending an email to the address indicated above.

LEGAL BASIS FOR DATA PROCESSING

The processing of personal data provided by the user is based on the following legal grounds:

The contracting of services with PRODUCTORES DE SONRISAS, S.L. and the execution of the professional assignment requested, the terms and conditions of which will be made available to the user prior to any potential contracting. To carry out this professional relationship, the data subject is required to provide their data.

Free, specific, informed, and unequivocal consent: after reading this Privacy Policy, the user is informed and, if in agreement, may accept it by means of a statement or clear affirmative action, such as ticking the box provided for this purpose.

If the data subject does not provide the required data or if the data are incorrect or inaccurate, we will not be able to process the request, making it impossible to provide the requested information or to enter into a service contract. Therefore, PRODUCTORES DE SONRISAS, S.L. shall not be liable for any failure to perform the professional assignment or for the consequences arising from inaccurate or erroneous information.

DATA DISCLOSURE

In general, PRODUCTORES DE SONRISAS, S.L. will not disclose personal data to third parties, except when the provision of a service requires a contractual relationship with a data processor and such disclosure is strictly necessary to manage and maintain the relationship between the user and the company. This will only occur for the time necessary to execute the contractual assignment and under the same conditions and responsibilities required of the controller. Once the assignment has been completed, the processor will return the personal data to the controller and delete any copies held.

Only third parties with whom PRODUCTORES DE SONRISAS, S.L. has a legal or contractual obligation to provide access to these personal data will be entitled to do so, including, for example, the Ombudsman and Judges and Courts involved in proceedings related to submitted claims.

Finally, users are informed that their data may be disclosed to other companies within the PRODUCTORES DE SONRISAS group, whose identity will be duly communicated to the user for greater transparency, for the purpose of managing ticket payments and payment gateways.

  • Detrás de Backstage A.I.E| V22764708
  • Sonrisas y Saltos S.L | B13639133
  • PDS y Amigos A.I.E | V88151949
  • Serrín en las venas A.I.E | V16747362
  • Haciendo malabares A.I.E | V10643625
  • La poética de horror, A.I.E | V88154760
  • Súbete al alambre A.I.E | V10619427
  • La vida es un circo S.L | B87831590
  • Navidades y sonrisas S.L | B13639216
  • Sonrisas y adrenalina S.L | B56309750
  • Rara Suma y Sigue Espectáculos, SL. | B86384203

All companies are located at Paseo de las Doce Estrellas, 4, 4th Floor, Module 4, 28042 Madrid.

The company managing the ticket sales platform is Vivaticket Ibérica S.L. CIF: B84092196.

DATA SUBJECT RIGHTS

The user may, at any time and under the terms established by current legislation, exercise their rights of access, rectification, or erasure of data, request restriction of processing, object to processing, request data portability, and withdraw consent. These rights, recognised in the aforementioned Regulation (EU), may be exercised by the user by contacting PRODUCTORES DE SONRISAS, S.L. at its registered office address indicated above or by sending an email to: datosclientes@productoresdesonrisas.com datosclientes@productoresdesonrisas.com

To effectively exercise these rights, the user must verify their identity through any of the following means:

  • Registered email: send your request from the address registered with the service, automatically verifying your identity.
  • Electronic identification: use your digital certificate (FNMT), DNIe, or Cl@ve to officially sign and submit your request.
  • DNI (National Identity Document), front side, masking all data except name and surname(s).

In all cases, once your identity has been verified, we will process your rights request without unnecessary steps or additional forms and will inform you clearly and promptly of the status of your request.

Likewise, the user may lodge a complaint with the Spanish Data Protection Agency (the competent Supervisory Authority in this matter), especially if they have not obtained satisfaction in exercising their rights, by writing to: C/Jorge Juan, No. 6, 28001 Madrid, or via the website: https://www.agpd.es https://www.agpd.es