FAQs

Ticket prices vary depending on the date, but general admission starts from €4.50.

The event takes place at the Torrejón de Ardoz Fairgrounds, one of the most spectacular Christmas spaces in the Community of Madrid.

Mágicas Navidades is the Christmas park in Spain, a truly unique place where the magic of the season comes to life. With more than 100,000 m² of lights, shows and attractions for all ages, this extraordinary theme park invites you to experience Christmas in Madrid like never before. A magical, family-friendly and unforgettable celebration only to be found at the most spectacular Christmas event in the country.

Esta temporada llegamos con grandes novedades, como El Elfo Travieso, el nuevo espectáculo de la Puerta Mágica, la experiencia inmersiva El Viaje de Noel y la V edición de Ice Festival, que este año nos sorprende con Titanes del Mar. Y, como siempre, podrás disfrutar de nuestra noria gigante de 42 metros, la pista de hielo, el renovado Camino de Belén, El Vuelo de Santa y el festival de linternas. Todo ello acompañado de nuestro mercado navideño y una amplia oferta gastronómica para vivir un día inolvidable en familia.

There’s no time limit on your stay. You can explore the park at your own pace and enjoy each area for as long as you like, within the daily opening hours.

Yes. The time shown on your ticket marks the opening time of the park. After that, you can enter whenever you wish. The only time you’ll need to follow a specific schedule is if you’ve booked an extra experience, such as the Ice Festival or the Ice Rink.

No, there’s no need. You can simply show your tickets on your mobile phone at the entrance.

No, tickets and invitations are only valid for the date shown.

Children under 2 years old can enter free of charge.

If you purchased the cancellation service when buying your tickets, you can get a 100% refund up to 24 hours before the event. To use this service, please contact us by email at serviciodecancelacion@parquemagicasnavidades.es

To avoid crowds, we recommend using public transport, especially Renfe trains, as the park is located just 100 metres from Torrejón de Ardoz train station (Cercanías).

Entry to the park is free for residents, and you’ll also find exclusive discounts at various areas within the park.

You can obtain them through our website, by going to the “Torrejoneros Invitations” section and entering your DNI (ID number). Please remember to bring proof of residence in Torrejón de Ardoz with you on the day of your visit.

To access the invitation booking system, please enter the letters in uppercase, followed by the numbers without spaces or hyphens, and include one or two zeros at the beginning if needed.

Yes, you’ll need to reserve invitations for children too, for capacity control reasons.

For children under 14 years old, you don’t need to enter an ID number — just enter the ID number of the registered adult they are associated with.

On our website, you’ll find attraction passes that give you up to 20% extra credit to spend on rides and attractions throughout the park.

You can request a refund of any remaining balance on your pass from 13/01/2027 to 31/01/2027. A fee of €0.50 per pass will be deducted from the amount refunded. Bonus credit included in passes is non-refundable under any circumstances. For more information, please email taquilla@parquemagicasnavidades.es

You should check in as a VIP in the Igloo area to enjoy all your benefits upon arrival at the park.

When you purchase your VIP ticket, we’ll send you a code and a link where you can reserve your parking space for the day of your visit.

Yes. For this reason, we recommend buying your tickets in advance through our website.

No. Entry to Mágicas Navidades Park with these items is not permitted, and there is no storage facility available for leaving them while inside the park.

Yes, there are 6 food areas throughout the park where you can stop for a bite to eat or something to drink.

Yes, you can re-enter Mágicas Navidades Park. You’ll just need to ask a member of staff at the exit to stamp your hand for same-day re-entry.

No. Pets are not allowed inside Mágicas Navidades Park. Only guide dogs are permitted.

The park remains open in case of rain. Without the cancellation service, tickets will only be refunded or rescheduled if the event is cancelled by the organiser.

Yes, you’re welcome to bring food into the park.

Yes, there are several toilet areas throughout the park.

Yes, the toilet areas include baby-changing stations.

Yes. If you have a disability of 33% or more, please email taquilla@parquemagicasnavidades.es

Yes.

There are two designated parking areas: one next to the Renfe station footbridge, and another beside the entrance to the amusement zone.

Yes. You’ll find several food stalls offering gluten-free options throughout the park.